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AI features

The part of the job still being done by hand.

Reading documents. Pulling numbers off a photograph. Sorting the inbox. Writing the same reply for the four hundredth time. This is work AI is good at, and it is usually the work eating a day of someone’s week. Whether the result is useful or embarrassing comes down to how narrowly it is scoped and how carefully it is measured.

You might recognise

  • Somebody spends a day a week copying information out of PDFs, photographs or emails.

  • You have a pile of documents nobody has the hours to read.

  • You know AI ought to help here, but not where it would pay.

  • You have seen an impressive demo and no way to tell whether it would hold up.

What that involves

  • Extraction from documents and images: reading, classifying and producing structured data
  • Automating decisions that follow rules people already apply consistently
  • Assistants scoped to your own material, showing the source for every answer
  • Evaluation: measuring how often it is right before it goes anywhere near a customer

The same three stages

How it runs, for this kind of work.

  1. 01

    Discovery

    We look for the task that is repetitive, high volume and tolerant of a human check. We will say so plainly if a rule or a form would do that job better and cheaper.

  2. 02

    Implementation

    Built narrow and measured from the first week. The design question is always what it does when it is unsure, because a confidently wrong answer costs more than no answer.

  3. 03

    Full testing

    Accuracy gets a number, on your data, before launch. Being right eighty per cent of the time only helps once you know which eighty per cent, and what happens to the rest.

What you end up holding

  • A working feature inside your own software
  • A measured accuracy figure on your real data
  • A defined path for the cases it declines to answer
  • Costs per run you can forecast

Where we have done this

Sounds like the situation?

Describe it in your own words — the system, what stopped, or what you wish it did instead. You will get an honest read on whether we can help and what a discovery would cover.